IT Service Management

IT Service Management (ITSM) refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services. It is the strategic approach to managing Information Technology within your organisation and delivering services to customers. If you have IT systems in your organisation, then you are performing ITSM. Examples of ITSM include problem management, incident management or disruption management to get your business back to being fully functional, budgeting and carrying through organisational change management, and monitoring software compliance. These functions occur across almost every organisation’s IT department, but ITSM best practices aim to streamline these processes as much as possible.

To begin with, IT Service Management can help with:

  • Process workflow
  • Efficient use of scarce IT human resources
  • Service-based incident management
  • Help businesses to quickly bounce back from critical IT issues
  • Remove the costs of duplicate or obsolete assets
  • Facilitate the redeployment of underutilized assets
  • Prevent change-related or inconsistency-based wastage

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